frequently asked questions
Click on one of the categories below to skip ahead to the appropriate question + answer section. If you have a question that has not been answered here, please contact us - we will respond to your query within 24 hours (Monday - Friday).

How to Shop with Us
Product Information: Wedding Invitations
Product Information: Wedding Logos
Product Information: Party Invitations
Product Information: Baby
Shipping Information
International orders
Timeline & Turnaround
Ordering Information
The Proofing Process
The Printing Process
Design Questions
Etiquette Questions
Returns and Cancellations

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How to Shop with Us

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Do you have a retail store? Where are you located?
Our design studio is based in Atlanta, Georgia (in the USA) but our store is online only, therefore we do not have a local retail store in the Atlanta area or in any other city.
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Can I speak to someone on the phone?
We do not have a customer service call center with reps on standby to answer calls. The best way to get in touch with us is via email through our Contact Us form. We will reply to your email promptly - usually within 24 hours (Monday - Friday).
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How do I place an order?
All orders are placed through our secure online store. Click here for more detailed information about our Ordering Process.
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Do I need to pay sales tax?
Since our studio is located in Georgia, we are required by law to charge sales tax on all orders shipped to Georgia addresses. Orders shipped to all other states and countries are exempt from sales tax.
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What types of payments do you accept?
We accept payments via Visa, Mastercard, American Express, Discover Card, Paypal and Google Checkout. Payments are made through our secure online store at the time of purchase.
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If I can't see things in a physical store, how will I know what your products look like in person?
We encourage you to order samples of the designs you're interested in so that you can see the product in person. To order samples, you can either click on the "samples" links in our main menu (at the top of the site) or you can click on the "order a sample" button on the product page.
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Product Information: Wedding Invitations

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Can I order less than 25 invitations?
25 is the minimum quantity available for wedding invitations and all other wedding-related stationery.
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Can I buy envelopes separately?
We do not sell envelopes separately. When placing your invitation order, we suggest that you order extra envelopes in case mistakes are made when addressing. Our extra envelopes are sold in sets of 25.
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Can I order a sample of the invitation I want?
Absolutely - as a matter of fact, we encourage it! Ordering samples provides you the opportunity to feel the paper, see the ink and paper colors and examine the print technique in person. To order samples, you can either click on the "samples" links in our main menu at the top of the page (in the dropdown menu under "Wedding Stationery") or you can click on the "order a sample" link on the product page.
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Can a design be printed on a different paper?
For the most part, yes. Say, for example, the design you love is printed on paper with pearl deckle edges but you would like it printed on the paper with rounded corners. This is possible. On the product page, scroll down to the order form (in the "Pricing and Personalization" section. Click on the "Choose Paper" dropdown menu to see what the paper options are for that particular design.

A few important things to note:

- Since the design will have to be slightly reformatted to work perfectly on the new paper, there is a slight upcharge for changing papers.

- Dramatically different paper sizes cannot be swapped. For example, a design created to be printed on a Square invitation cannot be changed to fit on the Tea-length paper, and vice versa.

- Digitally printed products cannot be printed on Thermography papers and vice versa.
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Can I get an invitation sample in a different color from what’s shown?
Invitation samples are pulled from our in-house inventory, therefore the samples are only available in the pre-printed colors shown online. To see a preview of a particular design in different colors, you can use our Color Preview Tool. To access the Color Preview Tool, click on the orange "View Colors" button in the product's order form.
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How much does it cost to mail a wedding invitation?
The price of mailing your invitation will depend on the weight of the assembled invitation suite. We strongly recommend that you take an assembled invitation to your local post office to have it weighed to have the exact postage determined.
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I didn’t order enough invites. What if I need to order more?
After your order is complete and your invitations have been printed and shipped, the only way to have additional quantities printed is to place a new order. As you will notice with our pricing for thermography invitations, the cost to print 25 (the minimum quantity) and the cost to print 100 is not much different – this is because it essentially costs us the same to prepare files, run the presses, etc. for 25 pieces as it does for 100.

The best way to avoid costly re-prints is to order more invitations than you think you will need. It is much more cost effective to order 25 extra up front than to place a new order for 25.

The reprint cost for digitally printed invitations is not as significant, nonetheless, it's still more cost effective to order 25 extra up front.
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Are envelopes for the invitations included in the price?
Yes, envelopes are included in the invitation price.
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What kind of envelopes do you offer?
Most designs are sold with double envelopes and we offer a few budget-friendly "Simple Solutions" designs which are sold with single envelopes.

This information and other details can be found in the description of each invitation, under the "Product Info" tab on the product page.
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Does the invitation price include a response card (Rsvp)?
The invitation price only includes the invitation and invitation envelopes. Response sets (Rsvp) are sold separately.
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Do you offer map cards?
We do not print map cards at this time. We can print written directions on an Enclosure or Multi-Use card but we do not draw and print maps.
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Do you have lined envelopes?
We do not offer lined envelopes at this time.
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What does "pearl deckle edges" mean?
“Deckle edges" are an embellishment added to paper which give the edges a torn look, rather than a straight cut edge. Along with the torn edges, our “pearl deckle edge" paper also has a shimmery pearlized border. We encourage you to order a sample of one of our invitations with pearl deckle edges to see what the paper looks like first hand.
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Do you have flat place cards?
We only offer folded place cards and escort cards at this time.
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Do you offer DIY invitation kits?
We do not offer DIY invitation kits but for brides on a budget, we do have a few very affordable 'Simple Solutions' designs (which are Thermography Printed) and our Digitally Printed products are also quite budget-friendly.
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Product Information: Wedding Logos

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What is a wedding logo?
A wedding logo is a symbol or an icon designed to represent you as a couple and your wedding. Think of it as a modern monogram.
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How would I use a wedding logo?
A wedding logo is a great way to brand your event. They are also a great way to make DIY invites and wedding projects look a little more stylish and chic.

Your wedding logo can be used on:

• Wedding Website
• Favor boxes and tags
• T-shirts for the bride and groom or the bridal party
• Cake decoration
• Cocktail Napkins
• Water bottle
• Stickers
...and just about anything else you can think of!
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What is 'event branding'?
Branding an event means that you use a single symbol (a wedding logo, monogram or icon), a particular group of colors and a focused idea throughout the entire event to create a cohesive look or theme. Branding an event is the perfect way to define your style as a couple.

For example, if you’re having a wedding by the beach and your color palette is navy blue and white, to brand the event, you could:
• Send invitations printed in Navy ink on white paper with a seashell wedding logo/motif
• Include the seashell motif on your wedding programs
• Incorporate blue and white décor at the reception
• Incorporate large white shells in the centerpieces at the reception
• Incorporate the seashell motif on your favor tags

Repeating the shell logo/motif and using the Navy and White palette throughout the event helps to brand the event and create a unified, stylish experience for your guests.
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How long does it take to have a logo created?
After you place your order online, it takes up to 2 business days to receive a proof of your logo and your final digital files are emailed within 24 hours after your proof is approved.
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Can you design a custom logo for me?
Sorry, we do not offer custom designs.
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Can I make a change to a logo design?
The fonts and design elements for each of our wedding logos were very carefully chosen to work in harmony with one another and create just the right visual balance. Changing the fonts or any other element of the design would shift the visual balance and the style of the design would no longer be the same – therefore, we do not offer design customization.
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Can you tell me what fonts are used in a particular wedding logo?
Font selection is one of the core elements of the products we offer so we prefer to protect that information, since those elements are the only things which set us apart from other designers.
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Can you help me design my own invitation using one of your wedding logos?
We do not offer custom design services. We do, however, offer a full line of wedding stationery featuring each of our wedding logos. If you type 'Love Logo' in the search bar (top right corner of the store), you will find all products printed with our wedding logo designs.
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Should I order a black + white or a color logo?
Whether you decide to order a black and white or color logo depends on how you will have your DIY items printed. If you plan to have your items printed by a professional printer, they would require "camera-ready" artwork, which means you would submit the artwork in black and white and the printer would apply the ink colors of your choice on the press. In that case, the black and white logo would be the best choice.

If you plan to print your DIY items yourself on an ink-jet or laser printer, or if you plan to have them printed digitally, you would need the color version of the logo. Note: If you order a color logo, you will also receive a black and white version in case you also need to send the artwork to a professional printer. To see a preview of what the logo would look like in the different colors available, on the order form, select "Color" next to "Choose Logo Type", then click on the orange "View Colors" button next to "Choose Logo Color".

Please keep in mind that the colors seen on screen may shift slightly when printed, depending on your monitor settings and what printer or printing process is used.
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You don't offer the color I want - can I get a logo in a custom color?
We can provide our digital wedding logos in the color of your choice if you provide the exact color number in one of the following formats:

HEX VALUE
format: a combination of 6 characters (usually letters and numbers), preceded by the # symbol (example: #FFB6C1)

RGB
format: three sets of numbers (example: R=255, G=182, B=193)

CMYK
format: four sets of numbers (example: C=0, M=36, Y=10, K=0)

PANTONE
format: a 3 or 4 digit number, sometimes followed by "C" or "U" (example: 197C or 5493U)

Please Note: Pantone offers several types of color guides. We use the Pantone Solid Coated and Solid Uncoated Formula Guides. These are the color formulas most often used in the graphic design and print industry. We do not use Pantone color numbers from the Fashion + Home color collections (these are usually 6-digit numbers like this: 18-1629).

To see the wide selection of Pantone colors available, click here to check out their X-Ref tool. First, select "FORMULA GUIDE Solid Coated", then scroll through the hundreds of Pantone colors available and let us know which color number you would like to use!

PLEASE ALSO NOTE: WE ONLY OFFER CUSTOM COLORS FOR DIGITAL WEDDING LOGO FILES, NOT PRINTED WEDDING STATIONERY. If you decide to order any of the matching Love Logo stationery (invitations, thank you notes, etc), those items can only be printed in the standard ink colors we offer online – we do not offer custom inks for printed items.


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If I order a 'Love Logo' invitation, do I need to buy the logo first, then order the invitation?
If you purchase any of our logo stationery (invitations, response sets, save the dates, etc), the logo will already be incorporated into the design. You would only need to purchase the logo artwork separately if you want to have the digital file of the logo so you can use it on DIY projects for your wedding, such as printing the logo on favors, table cards, etc.
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If I order a 'Love Logo' napkins, stickers or any other product, do I need to buy the logo first, then order the invitation?
If you purchase any of our products which feature a Love Logo (napkins, stickers, etc.), the logo will already be incorporated into the design. You would only need to purchase the logo artwork separately if you want to have the digital file of the logo so you can use it on your own DIY projects, such as printing the logo on favors, signs, etc.
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If I buy a Love Logo invitation and stationery, can I get a free copy of the digital logo?
Although you would be purchasing the logo stationery, you would still need to purchase the wedding logo separately if you would like to receive the digital files to use on at-home DIY projects. Since Betsywhite Stationery legally owns the logo artwork, paying for the logo essentially means that you are licensing that artwork from us for personal use – we would not be able to give the logo design files away for free.
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How will I get my logo?
Your logo will be sent to you via e-mail. Your logo will be sent as a JPEG file in 2 sizes (large and small) suitable for professional reproduction or do-it-yourself projects. Please be sure your email can accommodate attachments up to 2MB.
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What kind of file will I receive?
When you order one of our wedding logos, it will be sent to you as a JPEG file in 2 sizes – small and large. If you order a color logo, you will be sent both the color and black and white version of the design.

Upon request, we can also send logo artwork in TIF or Photoshop EPS formats. Please note that we do not send 'AI' files, Illustrator EPS files, nor do we send any type of vector artwork of our wedding logos.
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What size will the logo file be?
You will receive your wedding logo as a JPEG file in 2 sizes, small and large.

The resolution for the large file is 1200 x 1200 pixels at 72 dpi.
The small file is 450 x 450 pixels at 72 dpi.
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Can I add/remove an element to/from one of your wedding logos?
The fonts and design elements for each of our wedding logos were very carefully chosen to work in harmony with one another and create just the right visual balance. Introducing new elements would shift the visual balance and the style of the design would no longer be the same – therefore, we do not offer design adjustments or customization.
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Can I use one of your wedding logos for my business?
Our logos are meant for personal use only. Betsywhite Stationery maintains the copyright on all of our designs, therefore using one of our designs as a business logo would be considered copyright infringement.
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Can I use the logo design for anything I want?
All of our designs are protected by copyright law. When you purchase a personalized logo, you are purchasing the right to use that design "as is" on any do-it-yourself project for your wedding or other personal event. The logo cannot, however, be altered, modified, mass-produced or re-sold.

Please see the Copyright section of our Terms and Conditions for more information.
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How do I use my logo?
For DIY projects, simply insert the logo image into your Word document or other application.

If you are sending your logo to a professional printer to use it on napkins, wedding programs or personalized products, send the larger JPEG file to your vendor by following their submission requirements.
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Why does my logo look fuzzy?
If you open your logo file in Word (or another application) and it looks fuzzy, it is likely that the logo is being viewed at an enlarged size.

You will receive two logo sizes with your order:
Small – approximately 4" x 4"
Large – approximately 10" x 10"

If the logo file is enlarged beyond these sizes, it will become pixilated (appear fuzzy). Re-size the logo file within the document to its original size (or smaller) so the image appears crisp.

If you need a file size larger than 10" x 10", please contact us.
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What if my vendor has issues using the artwork?
Most commercial printers will be able to use the large JPEG file we provide. If not, please contact us and we will provide a higher resolution file. We do not provide files in any format other than JPEG, TIFF or Photoshop EPS. We do not provide vector artwork of our logo designs.
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What if I need to cancel my order?
There is a $20.00 cancellation charge if you decide to cancel your order after proofs have been sent. Orders cannot be canceled after proofs have been approved and you have received your logo files.
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Important copyright information
Betsywhite Stationery maintains the copyright on all of our designs. When we provide a wedding logo design to a customer, we essentially license the design to the bride & groom for personal use. Our logo designs are not to be used for professional branding, cannot be re-sold or manipulated in any way.
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Product Information: Party Invitations

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Can I order less than 25 invitations?
25 is the minimum quantity available for party invitations.
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Can I buy envelopes separately?
We do not sell envelopes separately. When placing your invitation order, we suggest that you order extra envelopes in case mistakes are made when addressing. Our extra envelopes are sold in sets of 25.
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Can I order a sample of the invitation I want?
Absolutely - as a matter of fact, we encourage it! Ordering samples provides you the opportunity to feel the paper, see the ink and paper colors and examine the print technique in person. To order samples, you can either click on the "samples" links in our main menu at the top of the page (in the dropdown menu under "Party Invitations") or you can click on the "order a sample" link on the product page.
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Can I get a sample in a different color from what’s shown?
Samples are pulled from our in-house inventory, therefore the samples are only available in the pre-printed colors shown online. To see a preview of a particular design in different colors, you can use our Color Preview Tool. To access the Color Preview Tool, click on the orange "View Colors" button in the product's order form.
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Are envelopes included in the invitation price?
Yes, envelopes are included in the price.
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Does the invitation price include a response card (Rsvp)?
The invitation price only includes the invitation and invitation envelope. Response cards are sold separately.
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Do you have lined envelopes?
We do not offer lined envelopes at this time.
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Do you offer DIY invitation kits?
We do not offer DIY invitation kits at this time.
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Can I use your party invitations for any type of event?
Of course! You can type whatever woding you would like in the order form so the invitation suits your event. Even if a design is shown as a birthday party invitation, it can be used for an anniversary party, dinner party or whatever you'd like.
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Product Information: Baby

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When will the baby products become available?
We're hoping to launch our line of baby products by the end of the summer, so stay tuned!
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Shipping Information

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What shipping method do you use?
Personalized orders (invitations, announcements, etc.) are shipped via FedEx. Orders shipping within the US and to Candada ship via FedEx Ground while international orders ship via FedEx International Priority. Samples are sent via US Postal Service First Class mail.
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How much does it cost to ship an order?
Shipping costs are determined by FedEx and are calculated based on the weight of the items in your order. Ground shipping rates typically range between $10 - $30, while international shipping rates can range from $85 - $200.

For more information on shipping within the USA, click here.
For more information on shipping to Canada and other countries, click here.
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How long does it take to get an order?
Depending on your location, FedEx Ground shipments can take anywhere from 1-7 business days to arrive. FedEx International shipments typically take 2-3 business days to arrive.
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Do you ship internationally?
Yes, we do!Click here for more information on international shipping.
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International Orders

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What currency are your prices quoted in?
All of our prices are quoted in US dollars and all orders are shipped from the USA.
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Do you ship internationally?
Yes, we ship internationally. Shipments to Canada are sent via FedEx International Ground while shipments to all other countries are sent via FedEx International Priority. For international shipping details, click here.
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Will I need to pay additional duties to have an order shipped internationally?
No. Taxes and duties are built into our shipping cost – you will only need to pay the shipping amount quoted when you place your order online.
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Can my invitations be printed in a different language?
We can print invitations in another language only if that language uses roman alphabet characters.
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Timeline & Turnaround

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How far in advance of my wedding should I place my order?
Ideally, you should mail your wedding invitations 6 to 8 weeks before your wedding date. To allow for our standard turnaround time* and to allow enough time for envelope addressing once you receive your order, it is best to place your order at least 4 months before your wedding date. To allow enough time choose the right invitation, decide on wording, etc, we recommend that you begin your invitation search 6-8 months before your wedding date.

*For turnaround times, please see the next question below.
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How long will it take to get my invitations?
Turnaround times vary, depending on which product you order. Click here to see a breakdown of our turnaround times per product.
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Can I pay a rush charge to get my invitations sooner?
Sorry, we do not offer rush services at this time.
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Ordering Information

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Can I get a quote on how much my stationery will cost?
The best way to get an estimate of cost is to play around with the options on the order page. To view the order form, scroll down on the product page to the 'Pricing and Personalization' section. Here, you can select various options such as choosing a quantity, adding return address printing, adding extra envelopes, etc. As you make your selections, a subtotal is automatically calculated at the bottom of the page.


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Can I preview the different color options?
Feel free to change your options as many times as you'd like to see how your selections will affect the price. An item will not be added to your shopping cart until you decide to click on the 'Add To Cart' button at the bottom of the page.
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Where do I find product information?
All the details about a product, including dimensions, paper weight and other specs, can be found under the 'Product Info' tab on the product page.
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What is a font code?
A font code is a 2-5 letter code (for example: 'FE' or 'BICPL') used to identify the various font combinations available for a particular design. We use this code internally to differentiate between the various font options.
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Can I order other items to match my invitations?
Absolutely. A wide range of matching stationery is available for each of our invitation designs. To see what matching items are available, click on the 'Matching Items' tab on the product page.
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Can I save an item for later?
Yes. If you start working on your order form then decide you want to complete it later, you can save the item to your Wishlist. You can then re-visit the items in your Wishlist to make changes and/or complete the order.

Please note that you need to have a store account to utilize the Wishlist features.
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Do I need an account to place an order?
You do not need to create a store account to place an order. However, signing up for an account will allow you to fully utilize the features of the store, such as managing a Wishlist, keeping track of your order history and order status, as well as managing your billing and shipping information.
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Can I add extra lines?
A set number of lines is allowed for each product. These line limits are assigned based on the size of the card and the maximum amount of text which can comfortably fit on that size card.

For example, if you're interested in an invitation which allows up to 16 lines, we cannot use 17 or 18 lines instead, simply because more than 16 lines cannot fit comfortably on the invitation.
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Where is your pricing listed?
When on the product page, scroll down to the order form section, under the heading "Pricing and Personalization". Click on the "Quantity" dropdown menu to see available quantities for that product, along with the pricing for each quantity.
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How does the Wishlist work?
The Wishlist is a very handy feature. If your parents (fiancé, favorite aunt, best fried or whomever) will be paying for your stationery, you can choose the design you love, enter the wording and choose all the various options on the order form… then, rather than proceeding to checkout, you can save everything to your Wishlist. If you make your Wishlist public, the person who will be buying the stationery can come to the site, search for your public Wishlist then purchse those items for you.

Please note that you will need to create a store account to utilize the Wishlist features.
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The Proofing Process

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Will I get a proof?
Absolutely! Within 48 business hours of receiving your order, we will send your proofs. You will be sent an email (to the email address provided when you placed the order) with a link to view your proofs in our online proof gallery. If changes are requested during the proofing process, edits will be made and a new set of proofs will be sent within 2 business days. Proofs must be approved by the customer before the production process can begin.
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How many proofs do I get?
The first three rounds of proofs are complimentary (your initial proofs, plus two rounds of changes if necessary). If additional rounds of changes are requested, there would be a $25.00 charge for each additional set of changes.
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Can I get a proof of my wedding invitation BEFORE I buy?
Proofs are only sent after you place your order. One of our designers will enter your wording on the invitation and make any spacing or minor design adjustments deemed necessary to create the best layout. Your proofs will be sent within 48 business hours of receiving your order. If changes are requested during the proofing process, edits will be made and a new set of proofs will be sent.
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Why can't I see a preview of my layout when I'm placing my order?
We do not offer an automated proof image during the ordering process (which shows your wording on the design before you place your order) because automated systems do not correct the spacing based on your particular wording, tweak the fonts or make the kinds of adjustments a live designer would make to create the perfect layout.
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Can I make more changes after I have approved my proof?
By approving your proofs, you are confirming that you have reviewed your proofs very carefully, all content is correct and you are giving us the consent to begin printing. If you have submitted approval in error, please contact us within 24 hours so that we can accommodate your changes before your order goes into production. When submitting the contact form, please include "Approval Error" in the comment section, along with the change you need to make. Also be sure to enter your order number in the space provided on the form.

Once production begins on your order, changes cannot be made. Betsywhite Stationery is not responsible for any errors that were not detected by the customer during the proofing process. We cannot stress enough how important it is to review your proofs carefully.
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Can I get a printed proof of my invitation before you print the entire order?
We only send digital proofs through our online proofing system, we do not send actual printed proofs because of the cost and time involved. In order to run something on the press, the order would need to go through pre-press production, printing plates would need to be made, inks mixed, etc. just for one proof (click here to read more about our printing process). If edits needed to be made on the design, that entire process would need to be repeated and additional cost incurred. Electronic proofs are a much quicker and more cost-effective alternative.
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Printing Questions

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What printing process do you use for wedding stationery?
Our wedding invitations can either be printed using the Thermography or Digital printing process. To find out more about our printing process, click here.
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Could I get an invitation without the raised lettering? Would it cost less?
If you prefer flat printing, our Digitally Printed invitations are the best solution for you.
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Do you offer letterpress printing?
We do not offer letterpress printing at this time. Our invitations are either Thermography or Digitally printed. For more information about our printing processes, click here.
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What is thermography printing?
The Thermography print process produces raised printing similar in appearance to Engraving but is a much more affordable process than Engraving. For more details on the Thermography printing process, click here.
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What is digital printing?
Digital printing is a modern, affordable process which produces a finished product where the ink is completely flat on the paper. For more details on this printing process, click here.
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Can my invitations be printed in two colors?
Sure, our Digitally Printed invitations can be printed in two colors. To view digitally printed color options, click on the orange info buttons next to the color options in the order form.

We do not offer two-color printing for Thermography Printed invitations and stationery. To incorporate a second color into a thermography printed stationery suite, some customers print the invitation in one color and the response card in another.
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Can you print guests’ names on the place cards?
We do not print guests names on place cards – the reason for this is because each piece of artwork would need to be printed separately. Since every guest will have a different name, each place card would be considered a different piece of artwork and this would become extremely expensive. For a better explanation of our printing process, click here.

Although we do not print names on place cards, we do offer calligraphy services so our calligrapher can hand write each guest's name for you. Click here for more information on our calligraphy services.
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Can you print my guests’ addresses on my envelopes?
For the reasons stated above, we cannot offer envelope addressing. We do, however, offer calligraphy services so our calligrapher can address each envelope by hand for you. Click here for more information on our calligraphy services.
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I have an invitation designed already – can you print it?
We do not offer print-only services.
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Can you print on the front and back of an invitation?
We only offer printing on the front of our wedding invitations. Only our Digitally Printed Multi-Use cards can be printed on both sides.
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Design Questions

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Can you create a custom design?
We do not offer custom design services. Most of the designs in our online store (excluding the Simple Solutions designs) are available with at least two font options and can be printed in one of several ink colors, allowing you to personalize our designs to suite your style.
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Can I make a change to a design?
The fonts and design elements for our stationery items were very carefully chosen to work in harmony with one another and create just the right visual balance. Changing the fonts or any other element of the design would shift the visual balance and the style of the design would no longer be the same – therefore, we do not offer design customization.

Please note that design customizations include but are not limited to: changing the orientation of a design (from vertical to horizontal); removing design elements; adding design elements or changing the alignment of the text (for example, making left-aligned text centered, etc).
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Do you carry designs from other companies?
We only offer products created in our studio by our team of experienced designers. We do not re-sell other companies' products.
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Can I see a design in different colors?
Sure! Our Color Preview Tool allows you to preview each invitation in all available ink and paper color combinations. To access the Color Preview Tool, click on the orange "View Colors" button in the order form.
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If I don’t like the fonts offered on a design, can I request a different font?
The fonts for each of our wedding invitations were very carefully chosen to work in harmony with the style of the design to create just the right visual balance. Changing the fonts would shift the visual balance and the style of the design. To maintain the integrity of our designs, we do not offer font substitutions or customizations.
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Do the Love Logo invitations come with the logo design already included?
If you purchase any of our 'Love Logo' stationery (invitations, response sets, save the dates, etc), the logo will already be incorporated into the design. You would only need to purchase the logo artwork separately if you want to have the digital file of the logo so you can use it on DIY projects for your wedding, such as printing the logo on favors, table cards, etc.
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I want to include directions but there is not enough space on the Enclosure Card. What do I do?
We offer a variety of 'Multi-Use' cards which are flexible cards which can be used for directions or any other purpose. Multi-Use cards are available in a variety of sizes so you're sure to find one which will suit your needs.

A word of advice: If you're using a Multi-Use card as part of your invitation suite, double-check the dimensions to be sure the Multi-Use card you choose will be able to fit inside the invitation envelope.
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Do you sell table number cards?
We do not offer printed table number cards but one of our 'Multi-Use' cards can be used for table numbers. You can either hand-write or have a calligrapher hand letter the table numbers on the cards.
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Can I use an announcement design for a bridal shower invitation?
Absolutely! You can use any wording you would like on our announcements, as long as it fits within the 12 lines available. We also sell Digitally Printed bridal shower invitations in the 'Party Invitations' section of the store.
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We would like to design our own save the date cards and have them printed. Do you do that sort of thing?
We do not offer print-only services.
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Is it possible to order invites without the deckle edges?
Yes. Say, for example, the design you love is printed on paper with pearl deckle edges but you would like it printed on the paper with rounded corners. This is possible. On the product page, scroll down to the order form (in the "Pricing and Personalization" section. Click on the "Choose Paper" dropdown menu to see what the paper options are for that particular design.

A few important things to note:

- Since the design will have to be slightly reformatted to work perfectly on the new paper, there is a slight upcharge for changing papers.

- Dramatically different paper sizes cannot be swapped. For example, a design created to be printed on a Square invitation cannot be changed to fit on the Tea-length paper, and vice versa.

- Digitally printed products cannot be printed on Thermography papers and vice versa.
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I saw a design I liked several months ago, but can't find it anymore - help!
In an effort to keep our line of products fresh, every once in a while we will retire a design and replace it with something new. If you would like to order one of our retired designs, please contact us.
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If I buy one of your products, can I use the design for something else?
All of our designs are protected by copyright law, therefore you cannot use, copy or modify our designs for any purpose. Purchasing an invitation or any other product does not entitle you to reproduce any part or portion of the design. Please see the Copyright section of our Terms and Conditions for more information.
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Ettiquette Questions

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When should I order and mail my wedding stationery?
10-12 months before the wedding date:
• Begin your Save The Date search if you will be having a destination wedding or if you will be having several out of town guests.

6-8 months before the wedding date:
• Mail your Save The Dates.
• Begin your invitation search. Start to narrow down your favorite styles, paper colors and ink colors.

4-6 months before the wedding date:
• Order your invitations.
• Start working on your wording for your wedding programs & menu cards.

3-5 months before the wedding date:
• Send your invitations to your calligrapher or start addressing the envelopes yourself.
• Start assembling your invitations.
• Take a fully assembled set to the post office to determine postage requirements.

2 months before the wedding date:
• Mail your invitations.
• Order wedding programs, menu cards and any other stationery needed for the ceremony and reception.
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Do I need to send a Save The Date?
Your Save The Dates will essentially tell guests when and where you are getting married so they can mark their calendars. Save The Dates are not necessary, but if you are getting married on a holiday weekend, having a destination wedding or getting married in the busy summer months, you may want to alert guests before they make alternate plans. You should also include any necessary travel information in your Save The Date mailing, so your guests can begin to make arrangements to attend.

You can send Save The Dates 4-8 months in advance of the wedding date. If you are having a destination wedding, you can send a Save The Date with travel information as early as 12 month in advance.
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I need help with wording. Do you have any examples you can show me?
Absolutely! Please see our Wording Guides.
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When should I tell guests to send their Rsvps?
Most brides ask that their replies be received 2-3 weeks before their wedding date. This, of course, it a completely personal choice but it usually depends on who is catering the reception and when they need a count to purchase the proper amount of food. People live busy lives and there will always be a few late replies, so you can ask people to reply a few days before you actually need the final count or just add a percentage to the total so you cover those that are late to reply or don't reply at all.
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Can I add menu options to the response set?
Absolutely. For an example of how to add menu selections on the response card, please see our Wording Guides.
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What address should be printed on the Rsvp envelope?
Your response cards should be sent to the person handling the organization of the guest list. This is usually the bride, bride's mother or wedding planner. The address on the response envelope does not have to match the return address on the invitation, but should include both a name and the address. There should be no abbreviations in the address for city, state, street or apartment.
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What if someone doesn't fill in their Rsvp card correctly?
You may have guests who will neglect to write in their names on the RSVP card, or who write illegibly. To be sure each guest is accounted for, solve this problem by numbering your guest list, then inconspicuously writing the corresponding number on the back of each response card with a pencil. When the RSVPs are returned to you, if a name is not included or is illegible, cross reference the number on the back of the card against your guest list.
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Can I include reception information on the invitation?
Traditional etiquette for a formal wedding suggests that it is not proper to include reception information on the invitation. If your ceremony and reception are at different locations, they are considered separate events and require a separate reception card. However, if your wedding is informal, your ceremony and reception are at the same location or at well know location close to the ceremony site, it is acceptable to add "reception immediately following" and the reception location to your invitation, beneath the ceremony location line.
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Our reception be 3 hours after to the ceremony in a separate location – do I need a separate reception invite?
There would be no need to order two separate invitations for the ceremony and reception. A separate reception invitation would only be necessary if the reception is taking place several days, weeks or months after the ceremony, making it a completely different event. For your situation, you can do one of two things:

Either:
You can include the reception information on your invitation. The last 3 lines of the invitation wording could read:
Reception to follow at seven o’clock in the evening
Four Seasons Hotel
123 Main Street

Or:
You could order an enclosure card which would be included in the envelope with your invitation. All the information pertaining to the reception (time, venue, address, etc) would be included on the enclosure card.
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Do I have to include a return address on my invitation envelopes?
The US Postal Service requires that a return address be on first class mail. For wedding invitations, the return address is printed on the back flap of the envelope, not in the upper left corner of the front of the envelope.
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What return address should I use on the outer envelope?
You should use the address of whomever is issuing the invitations. If your parents are hosting the event, then their return address should appear on the back flap of the envelope. Some people use the return address to let people know where gifts should be sent, so if you want your gifts to be sent directly to your home, then use your address. When providing the address information, you only need the address, not the names. There should be no abbreviations in the address for city, state, street or apartment.
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Is there an acceptable way to reference our website on the invitation?
Try to include wedding website information in the Save The Date mailing so it is out of the way and less formal. There is really no “acceptable way" to put the website on the invitation itself. You could include an Enclosure Card in your invitation suite which would include the website information.
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Can I include gift registry information on the invitation?
It is never proper to include registry information in your invitation suite. That is too much like asking for a gift in exchange for coming to the wedding. The best way to let people know where you are registered is by word of mouth. The only time gifts can be mentioned is with a shower invitation, where it is acceptable to include registry information.
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Should there be tissue paper with the invitations?
Historically tissue paper was used to separate each invitation when delivered to the bride. In those days, tissue paper was required to separate the invitations because the ink drying techniques weren't as advanced as they are today. The tissue paper was supposed to be removed before sending the invitations but some brides thought the tissue paper was supposed to be mailed with the invitation, and so the trend began. We at betsywhite aren't big fans of this trend so our invitations do not include tissue.

If you want added protection for your invitations, the best bet is to have your invitations hand cancelled by the post office, so they aren't run through a machine and possibly damaged.
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Why are Double Envelopes used?
Traditionally, invitations are delivered in two envelopes: a slightly larger outer envelope, with a smaller envelope containing the actual invitation enclosed. This tradition stems from even before the 20th century, when almost all wedding invitations were hand-delivered. In those days, the recipient's butler would take the (probably dirty) envelope from the courier, open it and present the neat, clean inner envelope to the lady of the house. Thus was a tradition born that continues to this day. Although with today's postal systems your invitation will not suffer the same perils during transit, your outer envelope will still be stamped, jostled and handled a great deal before being delivered to your guests, so having a pristine inner envelope is always a nice touch.
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How do I know which is the Outer Envelope?
The outer envelopes are "gummed" with glue on the flap, so you can seal them for mailing. The inner envelopes are slightly smaller and contain no glue on the flap.
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When should we send our Wedding Announcements?
Wedding announcements are sent to friends and relatives who were not sent invitations to the wedding or if a couple has eloped. They are sent after the wedding has taken place and the year is always included since the event has past. Most brides order their announcements when they order invitations. The announcements are mailed as soon as possible after the wedding, but it is acceptable to send an announcement within one year of the wedding date.
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Thanks You Notes 101
You should order at least as many thank you notes as you send invitations plus, an extra 25 (as you may receive gifts from people who were not invited to the wedding). If you have thank you notes remaining, you can always use them for other occasions.

Everyone who sends you a gift should receive a thank you note - this includes those who may not have given a gift but offered their help or services for your event. Although it is not necessary, it is even a nice touch to extend a thank you to those vendors who provided services for your event, especially if you were very pleased with their product or service.

Never type your thank you notes - it is considered proper etiquette to handwrite each note. It adds a special, personal touch.

When To Send a Thank You Note
It is ideal to send thank you notes 2-4 weeks after your wedding (or other wedding-related event). At the very latest, thank you notes can be sent up to 3 months after the event. It is never proper to send a thank you 6 months to a year after the gift was given, despite popular belief.

What To Include in a Thank You Note
When writing your note, mention each gift and let the giver know that you are looking forward to using it. Also, if applicable, thank that person for any special effort they went to on your behalf - whether they had to travel for the event, let you use their home, let you borrow a special item, etc.
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Returns and Cancellations

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What if I need to cancel my order?
Since proofs for each order are created by a live designer, there is a cancellation charge of 35% of your merchandise total if you decide to cancel your order AFTER proofs have been sent. If you submit final approval of your proofs and the printing process has started, there are no cancellations, and no refunds.
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