RETURN POLICY
Boxed note cards and fill-in invites can be returned within 7 days of placing the order for store credit. (You will receive a credit code to be used on your next order).
Since wedding stationery, baby announcements, personalized note cards and party invitations are created just for you and cannot be re-sold, these items cannot be returned for a refund. We will, however, reprint an order if:
1) your order was damaged during shipping
2) the items you received do not match the proofs you approved
In the event of either of these circumstances, we require that you contact us within 3 days of delivery. If goods have been damaged in transit, please retain all packaging – we may require a digital photo of the damaged package in order to file a claim with our shipping provider.
If we have made a mistake on our end, we will reprint your order as quickly as possible. It usually takes 5-7 days to re-print an order.
Please note that items cannot be returned based on color. Computer monitors are calibrated differently so the colors you see online might be slightly different from the actual printed colors. Before placing your order online, we highly recommend that you order a sample of the design or color you're interested in so that you can see it in person. Read more about ordering samples here.
CANCELLATION POLICY
For wedding invitations, personal stationery, party invitations (or any item that requires personalization), there is a cancellation charge of 35% of your total order if you decide to cancel your order after proofs have been sent.
For wedding logos, there is a $20.00 cancellation charge if you decide to cancel your order after proofs have been sent.
Once your final proof is approved and the printing process has started, there are no cancellations, and no refunds.
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