PARTY INVITATION ORDERING PROCESS
betsywhite.com is an online company, therefore we do not have a local retail store. All orders are placed through our secure online boutique. We have made it a priority to make the online process as simple and straight-forward as possible but if you have questions about placing your order, please contact us.
TURNAROUND TIMES
From the time you place your order, the process typically takes approximately 3 weeks to complete before items can be shipped. This all depends, of course, on how long it takes you to review and approve your proofs. Here’s a quick breakdown of our turnaround times:
• Proof creation – 1 to 2 business days
• Proof review process – (depends on customer)
• Proof edits (if necessary) – 1 to 2 business days
• Printing and production – 10 to 14 business days
We do not accept rush orders at this time.
Here’s a detailed look at how our ordering process works:
Use the light blue navigation bar at the top of the website (and its dropdown menus) to view our various product categories: wedding stationery, wedding logos, personal stationery, etc. You can also use the menu options on the left side of the website.
Click on a product thumbnail to view that product’s main page. On the product main page, you will find all the details related to that item as well as the order form:
To see a preview of the various color options, click on the “See More Images” button under the product image. A new window will open which allows you to scroll through various images.
Once you’ve made your decision, placing an order online is simple:
• On the product’s main page, complete the order form: enter quantity, choose a color and enter wording.
• Once you have completed the order form, click on the orange “Add to Cart” button.
• When all of your items have been added to your shopping bag, click on the “Proceed to Checkout” button
to submit your shipping address, payment information and complete your order.
PLEASE NOTE:
Payment in full is accepted at the time you place your order. If for some reason you must cancel your order after proofs have been sent, please be aware that there is a cancellation fee of 35% of the order total. Please click here to see our Return & Cancellation Policy for more details.
After you have placed an order, you can log into your account page to check the status of your order, see payment and shipping details or add an order note. Here’s how you would check the details of your order…
After you click on the “View Order” button, this is what you will see:
Within 48 hours (weekends not included) of receiving your order, we will send your proofs. You will be sent an email (to the email address provided when you placed the order) with a link to view your proofs in our online proof gallery. If changes are requested during the proofing process, edits will be made and a new set of proofs will be sent within 2 business days. Proofs must be approved by the customer before the production process can begin.
PLEASE NOTE:
Proofs are only sent after you place an order. We do not offer a real-time automated proof image during the ordering process (which shows your wording on the design as you type it). We do not offer this type of preview system because automated systems do not correct the spacing based on your particular wording, tweak the fonts or make the kinds of adjustments a designer would make to create the perfect layout. Since the layout and quality of design is very important to us, we have a live designer work on your files after the order is placed.
Production will begin on your order within 24 hours (weekends not included) of receiving proof approval. First we begin prepress production where your design files are finalized, then your order is added to the print queue. Once your order moves to the front of the queue, your items are printed. All of our party invitations are digitally printed (to learn more about our Printing Process, click here). After printing is completed, your order is checked then carefully packaged for shipping.
All party invitation orders are shipped via FedEx. Packages are insured and a signature is required for delivery. Please be sure there will be someone available to sign for your package at the shipping address provided.
When your invitations are delivered, please check the contents of your box thoroughly. If there is an error in your order, you must contact us within 3 days of delivery. It is extremely important to us that we provide a quality product and although rare, errors can occur. If there is a printing error or quality issue, your order will be reprinted. Reprinting typically takes 5-7 business days so it is very important that you contact us immediately if there is an issue.
Please note: betsywhite stationery boutique is not responsible for any typos or wording errors that were not detected by the customer during the proofing process.
We are always striving to make betsywhite better so we would love to know how you feel about the products and service you have received. We know you’re busy with wedding planning but it would be great if you could take a couple minutes to complete our short Customer Feedback form to let us know what you think. We appreciate your honest opinion and will take your input into consideration when providing products and services in the future.
That’s the ordering process for party invitations. We hope this information helps!
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