home | my account | contact us | shopping bag   shop WEDDING STATIONERY WEDDING LOGOS PERSONAL STATIONERY BABY PARTY WHAT'S NEW wedding information WEDDING BASICS FAQs WORDING GUIDE ADDRESSING GUIDE ORDERING PROCESS ORDERING SAMPLES SHIPPING INFO Wedding Stationery Home  >  Wedding Stationery WEDDING INVITATION FAQs If you have a question that has not been answered here, please send an inquiry to submit your question. CHOOSE A TOPIC FROM THE LIST BELOW: GENERAL QUESTIONS * Where are you located? * You don't have a telephone number listed on your site.   How can I call to I speak with someone? * How do I place an order? * Can I order less than 25 invitations? * Are envelopes sold separately? * Can I order a sample of the invitation I want? * Can my invitations be printed in a different language? * How much does it cost to mail a wedding invitation? * I didn’t order enough invites. What if I need to order more? * What if I need to cancel my order? TURNAROUND QUESTIONS * How far in advance should I place my order? * How quickly can I get invitations? * Do you offer rush services? PRINTING QUESTIONS * What printing process do you use for wedding stationery? * Could I get an invitation without the raised lettering?   Would it cost less? * Do you offer letterpress printing? * What is thermography printing? * What is digital printing? * Can my invitations be printed in two colors? * Can I get an invitation sample in a different color from   what’s shown? * Can I get a printed proof of my invitation before you print   the entire order? * Can you print guests’ names on them place cards? * Can you print my guests’ addresses on my envelopes? * I have an invitation designed already – can you print it? * Can you print on the front and back of an invitation? PRICING QUESTIONS * Are envelopes for the invitations included in the price? * What kind of envelopes do you offer? * Does invitation price include response card? * I need to order more than 300 invites but I don’t see pricing. ORDERING QUESTIONS * Can I get a proof of my wedding invitation before I buy? * Can I make more changes after I have approved my proof? * How do I add an Order Note? * I have a coupon code – how do I enter it? * Can I order more than 300? INTERNATIONAL ORDER QUESTIONS * What currency are your prices quoted in? * Do you ship internationally? * Will I need to pay additional duties to have an order   shipped internationally? DESIGN QUESTIONS * Do you do custom designs? * Do you carry designs from other companies? * Can I see a design in different colors? * Do you offer map cards? * Do you have lined envelopes? * What does "pearl deckle edges" mean? * Do you offer invitations to match the digital save the dates? * Do you have flat place cards? * If I don’t like the fonts offered on a design, can I request a   different font? * Do you offer DIY invitation kits? * Do the Love Logo invitations come with the logo design   already included? * Can I get a save the date sample? * I want to include directions in my invitation suite but there is   not enough space on the Enclosure Card. What do I do? * Do you sell table number cards? * Can I use an announcement design for a bridal shower   invitation? * We would like to design our own save the date cards and   have them printed. Do you do that sort of thing? * I really like one of your design, but can it be printed on square   paper instead of the rectangular paper? * Is it possible to order invites without the deckle edges? * I saw a design I liked several months ago, but can't find it   anymore - help! * If I buy one of your products, can I use the design for   something else? ETIQUETTE QUESTIONS * I need help with wording. Do you have any examples you   can show me? * Our wedding reception will take place three hours after to the   ceremony in a separate location – do I need to order a   separate reception invitation? * Can I add menu options to the response set? * Do I have to include a return address on my invitation   envelopes? * What return address should I use on the outer envelope? * Is there an acceptable way to reference our website on the   invitation? --------------------------------------------------------------------------------------- GENERAL QUESTIONS Where are you located? We are based in Atlanta, Georgia in the US but betsywhite.com is an online company, therefore we do not have a local retail store in the Atlanta area. < back to top You don't have a telephone number listed on your site. How can I call to I speak with someone? We primarily conduct our business online, therefore the best way to get in touch with us is via email through our Send Inquiry form or via our Contact Us page. < back to top How do I place an order? All orders are placed through our secure online boutique. Click here for more detailed information about our Ordering Process. < back to top Can I order less than 25 invitations? 25 is the minimum quantity available for wedding invitations and all other wedding-related stationery. < back to top Are envelopes sold separately? We do not sell envelopes separately. When placing your invitation order, we suggest that you order extra envelopes in case mistakes are made when addressing. If you plan to hire a calligrapher, you should also add extra envelopes to your order because most calligraphers require a 10% surplus. Our extra envelopes are sold in sets of 25. < back to top Can I order a sample of the invitation I want? Absolutely - as a matter of fact, we encourage it! Ordering samples provides you the opportunity to feel the paper, see the ink and paper colors and examine the print technique in person. Samples are available for all of our wedding invitation designs and cost $2.00 each. Read more about ordering samples here. < back to top Can my invitations be printed in a different language? We can print invitations in another language only if that language uses roman alphabet characters. < back to top How much does it cost to mail a wedding invitation? The price of mailing your invitation will depend on the weight of the assembled invitation suite. We strongly recommend that you take an assembled invitation to your local Post Office to have it weighed to have the exact postage determined. < back to top I didn’t order enough invites. What if I need to order more? After your order is complete and your invitations have been printed and shipped, the only way to have additional quantities printed is to place a new order. This can be fairly expensive compared to your original order. As you will notice with our pricing, the cost to print 25 invitations (our minimum) and the cost to print 100 invitations is not much different – this is because it essentially cost us the same to prepare files, run the presses, etc. for 25 pieces as it does for 100. The best way to avoid costly re-prints is to order more invitations than you think you will need. It is much more cost effective to order 25 extra up front than to place a new order for 25. < back to top What if I need to cancel my order? For wedding invitations, personal stationery, party invitations (or any item that requires personalization), there is a cancellation charge of 35% of your total order if you decide to cancel your order AFTER proofs have been sent. Once your final proof is approved and the printing process has started, there are no cancellations, and no refunds. Please see our Return and Cancellation Policy here. < back to top TURNAROUND QUESTIONS How far in advance should I place my order? Ideally, you should mail your wedding invitations 6 to 8 weeks before your wedding date. To allow for our standard turnaround time* and to allow enough time for envelope addressing once you receive your order, it is best to place your order at least 4 months before your wedding date. To allow enough time choose the right invitation, decide on wording, etc, we recommend that you begin your invitation search 6-8 months before your wedding date. *For more information on turnaround times, please read our Ordering Process here. < back to top How quickly can I get invitations? From the time you place your order, the process typically takes approximately 3 weeks to complete before items can be shipped. < back to top Do you offer rush services? No, we do not offer rush services at this time. < back to top PRINTING QUESTIONS What printing process do you use for wedding stationery? Most of our wedding invitations are printed using the Thermography printing technique. Wedding stationery printed on dark colored papers (for example, Chocolate or Black) are Flat Printed. To find our more about our printing process, click here. < back to top Could I get an invitation without the raised lettering? Would it cost less? If for some reason you really wanted your invitations to be flat printed, we could accommodate your request, however, the cost for flat printing and thermography (raised) printing is the same. < back to top Do you offer letterpress printing? We do not offer letterpress printing at this time. Our invitations are either thermography or flat printed. For more information about our printing processes, click here. < back to top What is thermography printing? The Thermography print process produces raised printing similar in appearance to Engraving but is a much more affordable process than Engraving. For more details on the Thermography printing process, click here. < back to top What is digital printing? Digital printing is a modern, affordable process which produces a finished product where the ink is completely flat on the paper. For more details on this printing process, click here. < back to top Can my invitations be printed in two colors? Since our goal is to keep our invitations within an affordable price point, we do not offer 2-color printing for wedding stationery at this time. To incorporate a second color into the stationery suite, some customers print the invitation in one color and the response card in another. < back to top Can I get an invitation sample in a different color from what’s shown? Invitation samples are pulled from our in-house stock, therefore the samples are only available in the pre-printed colors shown online. To see a preview of a particular design in different colors, you can use our Color Preview Tool. To access the Color Preview Tool, simply click on the orange “Preview Colors” button under the product photo. A new window will open for the Color Preview Tool, which looks like this: Please note that the Color Preview Tool is only available for wedding invitations at this time. < back to top Can I get a printed proof of my invitation before you print the entire order? We only send digital proofs through our online proofing system, we do not send actual printed proofs because of the cost and time involved. In order to run something on the press, the order would need to go through pre-press production, printing plates would need to be made, inks mixed, etc. just for one proof (see more about our printing process here). If edits needed to be made on the design, that entire process would need to be repeated and additional cost incurred. Electronic proofs are a much quicker and more cost-effective alternative. < back to top Can you print guests’ names on the place cards? We do not print guests names on place cards – the reason for this is because with Thermography printing (and most other print techniques), a “plate” needs to be made for each piece of artwork that will be printed. Since every guest will have a different name, each place card would be considered a different piece of artwork and a different plate would need to be made to print each card. This would become extremely expensive. For a better explanation of our printing process, click here. If you prefer not to write the guests’ names yourself, a great option would be to hire a calligrapher. < back to top Can you print my guests’ addresses on my envelopes? For the reasons stated above, we cannot offer envelope addressing. We can, however, print your return address on the back flap of your mailing envelopes, which will help to save you time during the envelope addressing process. If you would rather not address envelopes yourself, we recommend that you hire a calligrapher to address your envelopes for you. Keep in mind that you will need to find out how much time your calligrapher needs and build that time into your invitation ordering timeline. < back to top I have an invitation designed already – can you print it? We do not offer print-only services. < back to top Can you print on the front and back of an invitation? We only offer printing on the front of our wedding invitations. < back to top PRICING QUESTIONS Are envelopes for the invitations included in the price? Yes, envelopes are included in the invitation price. < back to top What kind of envelopes do you offer? Most designs are sold with double envelopes and we offer a few budget-friendly “Simple Solutions” designs which are sold with single envelopes. This information and other details can be found in the description of each invitation, to the right of the product image: <..back to top Does invitation price include response card? The invitation price only includes the invitation and invitation envelopes. Response sets are sold separately. < back to top I need to order more than 300 invitations but I don’t see pricing. We will be adding additional quantities to our online store very soon. Meanwhile, please contact us to let us know what quantity you need and for which particular design. We will let you know the cost and how to place a large quantity order. < back to top ORDERING QUESTIONS Can I get a proof of my wedding invitation before I buy? Proofs are sent after you place your order. After you place an online order, one of our designers will work on your invitation suite. The designer will incorporate your wording into the design and make any spacing or minor design adjustments deemed necessary. Within 48 hours of receiving your order, we will send a set of proofs via our online proofing system. If changes are requested during the proofing process, edits will be made and a new set of proofs will be sent. We do not offer an automated proof image during the ordering process (which shows your wording on the design before you place your order) because automated systems do not correct the spacing based on your particular wording, tweak the fonts or make the kinds of adjustments a designer would make to create the perfect layout. < back to top Can I make more changes after I have approved my proof? By approving your proofs, you are confirming that you have reviewed your proofs very carefully, all content is correct and you are giving us the consent to begin printing. If you have submitted approval in error, please contact us via email (to CustomerService [at] betsywhite.com) within 24 hours so that we can accommodate your changes before your order goes into production. When submitting your email, please include "Approval Error" and your order number in the subject field. You can also log in to your account at betsywhite.com, select “View Order” and Add a Note (at the bottom of the View Order page). Our Customer Service team will receive the note and respond as quickly as possible. Once production begins on your order, changes cannot be made. betsywhite.com is not responsible for any errors that were not detected by the customer during the proofing process. We cannot stress enough how important it is to review your proofs carefully. < back to top How do I add an Order Note? Order Notes are an easy way to communicate with us if you have questions or changes after you’ve placed your order. After you’ve placed the order, go to My Account then click on View Order . You will see an area for Order Notes at the bottom of the Receipt page. Type your message in the Order Notes box, then click submit. The note will be added directly to your order someone will respond to your question/request promptly. < back to top I have a coupon code – how do I enter it? If we have issued a coupon code for a discount, gift certificate or giveaway, you would enter the coupon code during the checkout process to redeem your savings. After you have entered your billing and shipping information, a box will appear in the top right corner of the page – enter your code here: Please Note: If your coupon has expired or is invalid, it will not be accepted by the system. < back to top Can I order more than 300? We will be adding additional quantities to our online store very soon. Meanwhile, please contact us to let us know what quantity you need and for which particular design. We will let you know the cost and how to place a large quantity order. < back to top INTERNATIONAL ORDER QUESTIONS What currency are your prices quoted in? All of our prices are quoted in US dollars and all orders are shipped from the US. < back to top Do you ship internationally? Yes, we ship internationally. Shipments to Canada are sent via FedEx International Ground while shipments to all other countries are sent via FedEx International Priority. For shipping details, click here. < back to top Will I need to pay additional duties to have an order shipped internationally? No. Taxes and duties are built into our shipping cost – you will only need to pay the shipping amount quoted when you place your order online. < back to top DESIGN QUESTIONS Do you do custom designs? We do not offer custom design services. Most of the designs in our online boutique (excluding the Simple Solutions designs) are available with at least two font options and can be printed in one of several ink colors, allowing you to personalize our designs to suite your style. < back to top Do you carry designs from other companies? betsywhite.com is a stationery boutique offering designs and products created in-house by our team of experienced designers. We do not re-sell other companies' products. < back to top Can I see a design in different colors? Sure! Our Color Preview Tool allows you to preview each invitation in all available ink and paper color combinations. To access the Color Preview Tool, click on the orange "preview colors" button under the product photo on the product page. PLEASE NOTE: The Color Preview Tool is only available for wedding invitation designs at this time. < back to top Do you offer map cards? We do not print map cards at this time. We can print written directions on one of our enclosure cards but we do not draw and print maps. < back to top Do you have lined envelopes? We do not offer lined envelopes at this time. < back to top What does "pearl deckle edges" mean? “Deckle edges” are an embellishment added to paper which give the edges a torn look, rather than a straight cut edge. Along with the torn edges, our “pearl deckle edge” paper also has a shimmery pearlized border. We encourage you to order a sample of one of our invitations with pearl deckle edges to see what the paper looks like first hand. < back to top Do you offer invitations to match the digital save the dates? At this time, we don’t have any immediate plans to add a full line of digitally printed invitations to match our digital save the dates. We may consider adding these items to the collection in the future. < back to top Do you have flat place cards? We only offer folded place cards at this time. < back to top If I don’t like the fonts offered on a design, can I request a different font? The fonts for each of our wedding invitations were very carefully chosen to work in harmony with the style of the design to create just the right visual balance. Changing the fonts would shift the visual balance and the style of the design. To maintain the integrity of our designs, we do not offer font substitutions or customizations. < back to top Do you offer DIY invitation kits? We do not offer DIY invitation kits but for brides on a budget, we do have a few very affordable Simple Solutions designs. < back to top Do the Love Logo invitations come with the logo design already included? If you purchase any of our logo stationery (invitations, response sets, save the dates, etc), the logo will already be incorporated into the design. You would only need to purchase the logo artwork separately if you want to have the digital file of the logo so you can use it on DIY projects for your wedding, such as printing the logo on favors, table cards, etc. < back to top Can I get a save the date sample? We only offer a full inventory of wedding invitation samples at this time. < back to top I want to include directions in my invitation suite but there is not enough space on the Enclosure Card. What do I do? We have a “blank” card which is the ideal size for directions. It is a Large Enclosure Card which is small enough to fit in the invitation envelope but large enough to fit up to 14 lines of text. This product has not yet been officially added to the online store so right now, it can only be found by clicking here. Please note that the Large Enclosure Card is available in Ecru only and can fit inside any invitation envelope except the tea-length invitations. < back to top Do you sell table number cards? We do not offer table number cards at this time. < back to top Can I use an announcement design for a bridal shower invitation? Absolutely! You can use any wording you would like on our announcements, as long as it fits within the 12 lines available. < back to top We would like to design our own save the date cards and have them printed. Do you do that sort of thing? We do not offer print-only services. < back to top I really like one of your design, but can it be printed on square paper instead of the rectangular paper? In some cases, we can transfer a design from one paper to another. Please contact us with your specific question and we will let you know what the options are for the particular design you’re interested in. < back to top Is it possible to order invites without the deckle edges? In some cases, we can substitute a plain-edge paper for the deckle paper. Please contact us with your specific question and we will let you know what the options are for the particular design you’re interested in. < back to top I saw a design I liked several months ago, but can't find it anymore - help! In an effort to keep our line of products fresh, every once in a while we will retire a design and replace it with something new. If you would like to order one of our retired designs, please contact us. < back to top If I buy one of your products, can I use the design for something else? All of our designs are protected by copyright law, therefore you cannot use, copy or modify our designs for any purpose. Purchasing a note card does not entitle you to reproduce any part or portion of the note card design. Please see the Copyright section of our Terms and Conditions for more information. < back to top ETIQUETTE QUESTIONS I need help with wording. Do you have any examples you can show me? Absolutely! Please see our Wording Guide. < back to top Our wedding reception will take place three hours after to the ceremony in a separate location – do I need to order a separate reception invitation? There would be no need to order two separate invitations for the ceremony and reception. A separate reception invitation would only be necessary if the reception is taking place several days, weeks or months after the ceremony, making it a completely different event. For your situation, you can do one of two things: Either: You can include the reception information on your invitation. The last 3 lines of the invitation wording could read: Reception to follow at seven o’clock in the evening Four Seasons Hotel 123 Main Street Or: You could order an enclosure card which would be included in the envelope with your invitation. All the information pertaining to the reception (time, venue, address, etc) would be included on the enclosure card. < back to top Can I add menu options to the response set? Absolutely. For an example of how to add menu selections on the response card, see Sample #2 of our Response Set Wording guide. < back to top Do I have to include a return address on my invitation envelopes? The US Postal Service requires that a return address be on first class mail. For wedding invitations, the return address is printed on the back flap of the envelope, not in the upper left corner of the front of the envelope. < back to top What return address should I use on the outer envelope? You should use the address of whomever is issuing the invitations. If your parents are hosting the event, then their return address should appear on the back flap of the envelope. Some people use the return address to let people know where gifts should be sent, so if you want your gifts to be sent directly to your home, then use your address. When providing the address information, you only need the address, not the names. There should be no abbreviations in the address for city, state, street or apartment. < back to top Is there an acceptable way to reference our website on the invitation? Try to include wedding website information in the save-the-date mailing so it is out of the way and less formal. There is really no “acceptable way” to put the website on the invitation itself. You could include an Enclosure Card in your invitation suite which would include the website information. < back to top

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